SHIPPING POLICY
Delivery Times
At Claude, we are committed to ensuring a smooth and timely delivery for all orders. Here is what you can expect after placing an order with us:
- Order Processing: We take 1 - 3 working days to process an order. Orders placed during the weekdays are usually processed within one working day. Orders made on Friday evening or over the weekend may take a bit longer to process.
- Dispatch and Delivery: Once your order has been processed, it is dispatched. The average delivery time is between 5 - 12 working days.
We strive to make the ordering and delivery process as straightforward as possible. If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.
Placing an Order
Ordering with Claude is designed to be simple and hassle-free:
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Select Your Product: Visit the product page and add your desired product to your shopping cart by clicking the "Add to cart" button. Ensure the correct variants are selected.
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Proceed to Checkout: Once you've verified your selections, click on the "Proceed to checkout" button. Here, you'll need to enter accurate address details.
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Shipping Details: After entering your information, click on "Continue shipping" to review your address data. We proudly offer free shipping for every shipment as a thank you to our customers.
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Payment: Choose your preferred payment method from our SSL-encrypted options, ensuring a secure payment environment.
Options include:
Credit/Debit Card (AMEX, Mastercard, Maestro, Visa, etc.)
Paypal
EPS
Complete your order by following the instructions provided for your selected payment method. Contact us if you encounter any issues.
Shipping Costs
Free Shipping: We cover shipping costs for every order, delivering our products to your doorstep free of charge, with no minimum order quantity required.
Shipping Your Order
We understand your excitement to enjoy your new finds from Claude. Our goal is to process and ship your order swiftly.
- To offer fair prices and maintain sustainability, we batch shipments to send them all at once upon reaching our minimum quantity. We appreciate your understanding and support in our mission for a better world.
- Note: Like many online shops, we experience high demand, and the current global situation may cause delays. Please consider this when ordering. We assure you we are doing everything possible to ship your order promptly.
For immediate dispatch, please contact us by email. Our service team is ready to provide you with the best solution and advice.
Thank you for choosing Claude. We look forward to serving you!
Order Cancellation Policy
- We have a 6 hour order cancellation policy. So if you have placed an order accidentally or decide to change your mind, you will receive a full refund if you contact us within 6 hours of placing the order.
Unfortunately, as we process orders very quickly to ensure faster shipping times, if you would like to cancel an order after 6 hours of placing it, we charge a cancellation fee or may not be able to process your request depending on when you reach out.
